AI is transforming support operations by enabling 24/7 service, faster resolutions, and deeper insights into customer needs. Here’s how:
Conversational Intelligence for Feedback
Fiserv implemented Qualtrics conversational AI to turn static surveys into adaptive dialogues, boosting NPS by 10 points and generating richer customer insights without higher survey volume.AI-Powered Virtual Agents
IBM’s “Arvee” handles routine calls around the clock, capturing call data for sales follow-up and relieving human agents of repetitive inquiries.Key Support Metrics
Modern AI platforms report on auto-resolution rate, bot engagement, and escalation rate. Tracking these alongside traditional KPIs—like First Response Time and Time to Resolution—drives continuous improvement.Omnichannel Integration
By integrating chatbots, email triage, and voice assistants into a unified AI-driven workflow, companies like Booking.com have slashed resolution times by 30% while maintaining CSAT above 90%.
Elevate your support operations with BuildStack’s AI chatbot and orchestration services—delight customers and reduce costs.
